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You have 7 calendar days (“Hesitation Period”) to return the Products from the date you received it.
Once we receive your Product and confirmed such Product is complied with this “Return & Refunds” policy, a refund will be processed and sent to the card-issuing bank within ten business days accordingly. As the procedure and times of refund may be various between the banks, please contact the card-issuing bank for regarding questions when the credit posted to your account. Please be noted that all the customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees will not be refunded.
Exchanges in Hesitation Period
If your Product is defective(dead on arrive) within the Hesitation Period, we also provide exchange service. Please contact: pawboServiceUK@sertec360.com